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Microsoft Dynamics CRM 2015 Online prototype development for transmission grid operators
Project duration: 10 months
Brief description
As part of a call for tenders to introduce a CRM project, a prototype was created on the basis of Microsoft Dynamics CRM 2015 Online to represent business processes with the key functions of objection management, stakeholder data management and grid development schedule in a standard CRM system. The graphical representation of powerline routes, project management and releases for management of text blocks represent additional challenges.
Subject description
A significant increase in the number of land-use related planning notifications, referred to as objections, can be expected as a result of the increasing impact of grid construction projects and the grid development plan in processes involving citizens, communities and public funding bodies. The affected areas want to include these notifications and objections with the help of the CRM system, to allocate them with regard to the arguments they contain and to respond in a technically correct and consistent way to them. The increasing impact referred to leads to an enormously large number of stakeholders who have a claim to information and 'participation' in the process. In order to ensure consistent communication, it is necessary for all relevant data and the exchange with a stakeholder to be traced historically in the CRM system.
IT project data
- Industries energy
- Specialist tasks business process management, configuration, energy supply, process analysis, project handling, project management, project manager, project planning, software development, team organization
- DP tasks standard software launch
- System environments standard software: CRM systems
- Procedure model Scrum
- Standard software and BI Microsoft Dynamics CRM
Project period01.12.2014 - 30.09.2015
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