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Modernization and further development of web applications for inbound sales
Brief description
An order portal for the sales telephony and an application for documenting conversations with potential customers are maintained. The focus is on the technical modernization of the order portal and the implementation of new requirements. This meets the requirements of the customer's existing IT strategy.
Supplement
The previous order portal was implemented using ASP .NET Framework. The frontend has been replaced by a modern interface in Angular, and the back end is provided as an API service in .NET 8. The application has various interfaces to other customer systems. These include the customer's own authorization management system, a connection to the telephone system, and the billing system. As part of our ongoing support, we are developing new concepts and implementing them in coordination with the interface systems. Another focus is on the design of a new testing concept and the setup of the test infrastructure.
Subject description
Agency owners can use the order portal to order and manage the setup of the connection to the call center, both technically and contractually. The ordering process for phone numbers and subsequent changes is fully automated via the interface systems. This ensures that the connection is set up within 24 hours. In addition to the ordering process, the portal offers various reporting functions for controlling the billing processes and the sales calls. The second application ensures that calls from interested parties or customers without a contract are documented. The call documentation is automatically forwarded to the customer's CRM system.
Overview
- Industries insurance
- Specialist tasks front-end design, interfaces, Intranet, Reporting, Requirements Engineering, software development, test management
- DV tasks customised software further development
- System environment Client/Server, Internet/Intranet, multitier-architecture, technical data processing
- Procedure model customer standard
- Programming language TypeScript
- Databases MS SQL Server
- Development/ test tools .NET Core, Bootstrap, DbVisualizer, GitHub, JetBrains Rider, MS Visual Studio .NET, node.js, Zephyr
- Standard software Figma, JIRA
Project start01.05.2025
