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Modernization and further development of web applications for inbound sales
Brief description
In the area of sales telephony, we manage an order portal and an application for documenting calls with potential customers. Particular emphasis is placed on the technical modernization of the ordering portal and the implementation of new business requirements. The software´s accessibility is also taken into account. The goal is to create software that is as accessible as possible and meets the requirements of the BFSG. This ensures compliance with the client´s existing IT strategy.
Supplement
The ordering portal is built using the ASP.NET Framework. The front end is replaced by a modern interface built with Angular, while the back end is provided as an API service in .NET 8. The application features interfaces to the customer´s proprietary authorization management system, telephony system, and billing system. Modernization efforts for these systems also affect the application managed by PTA. As part of ongoing support, new concepts are being developed and implemented in coordination with the interface systems. Another focus is on a new testing concept and the development of the testing infrastructure. The application is tested for software ergonomics, usability, consistency, and accessibility in accordance with WCAG 2.2 Level AA and DIN EN ISO 9241. Testing is performed by the client´s own employees; findings are taken into account during development and resolved. GitHub Copilot, as well as the client´s internal AI and Agentic AI tools, are used in development, testing, and business analysis.
Subject description
Through the ordering portal, agency owners can technically and contractually request and manage the connection to the call center. The ordering process for phone numbers, as well as subsequent changes, is fully automated through the connection to various interface systems. This ensures that the connection is set up within 24 hours. In addition to the ordering process, the portal offers various reporting functions for managing billing processes and telephony. The second application ensures that calls from prospective customers or customers without a contract are documented. The call records are automatically forwarded to the customer´s designated CRM system. Future development will also take accessibility requirements into account. To this end, results from tests conducted in accordance with WCAG 2.2 Level AA and DIN EN ISO 9241 will be incorporated into the implementation.
IT project data
- Industries insurance
- Specialist tasks front-end design, interfaces, Intranet, Reporting, Requirements Engineering, software development, test management
- DP tasks customised software further development
- System environments Client/Server, Internet/Intranet, multitier-architecture, technical data processing
- Procedure model customer standard
- Programming languages TypeScript
- Databases MS SQL Server
- Development and test tool .NET Core, Bootstrap, DbVisualizer, GitHub, JetBrains Rider, MS Visual Studio .NET, node.js, Zephyr
- Standard software and BI Figma, JIRA
- System software Confluence
- Middleware and frameworks Angular, ASP.NET, Entity Framework Core, MS .NET Framework
Project start01.05.2025
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