This IT project is part of our digitalization and optimization of our customers’ IT landscape. Through targeted measures, we promote technological progress, optimize cross-system processes and create a sustainable basis for future developments. Our IT reference projects serve as a basis for orientation. They support the reusability of tried and tested concepts as part of project implementation.
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SAP BPM Business Support
Project duration: 5 years, 10 months
Brief description
Business support for a validated, global SAP BPM workflow system (Business Process Management). Training sessions are held and any arising problems are solved or addressed.
Supplement
More straightforward problems with the software occurring locally on-site are solved directly using the super user role. System errors or more complex inquiries are addressed to the global team by a ticket system for further tracking. Training sessions for end-users are held and the local documentation is kept up to date (manual, presentation, SOP). Desired changes to the system are consolidated locally and forwarded to the global team for global discussion and decision. Regular communication takes place with the global team via teleconferences and workshops.
Subject description
This end-to-end workflow system maps the entire global change management for printed packaging (e.g. folded boxes, package inserts, labels and blister packaging), from the change request to the market launch of the medication with the new packaging.
IT project data
- Industries pharmaceutical industry
- Specialist tasks business process management, Change Management, packaging, packaging mean, Workflow-Management
- DP tasks Support
- System environments Service-Oriented Architecture (SOA), standard software: ERP systems
- Standard software and BI SAP NetWeaver BPM
Project period17.12.2012 - 30.09.2018
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