This IT project is part of our digitalization and optimization of our customers’ IT landscape. Through targeted measures, we promote technological progress, optimize cross-system processes and create a sustainable basis for future developments. Our IT reference projects serve as a basis for orientation. They support the reusability of tried and tested concepts as part of project implementation.
This is one of 4822 IT projects that we have successfully completed with our customers.How can we support you?
Setting up the IT Service Management for incidents
Project duration: 8 days
Brief description
Activating and configuring SAP IT Service Management with the SAP Solution Manager 7.1 SP12.
Supplement
ITSM customizing, SOA settings, creating RFC, CRM business partner transfer, setting up organizational structures, defining rules and definition scheme, function tests.
Subject description
Setting up an ITIL-compliant incident management portal using SAP ITSM.
IT project data
- Industries information technology
- Specialist tasks configuration, Incident Management, IT consolidation, IT service management, ITIL (IT Infrastructure Library)
- DP tasks IT consulting
- System environments standard software: ERP systems
- Procedure model customer standard
- Standard software and BI SAP Solution Manager
Project period06.06.2016 - 14.06.2016
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