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Support and further development of a web application for sales calls
Brief description
The project involves the maintenance and further development of a web application initially created by a previous service provider for documenting phone-based sales processes between specialists from various units and the local sales force. The project focuses on implementing new requirements for the optimal mapping of technical processes within the application and on its technological modernization. The availability of specialists for the local sales force is optimally controlled via the telephony interface. Effective documentation and the resulting high availability of the specialists enables our customer to make optimal use of the sales potential.
Supplement
The new sales support application fpr specialists consists of an Angular frontend and a .NET backend. The current user group will be expanded to include additional specialist groups who, due to their specific requirements, have still been using the old application or an entirely different form of documentation. The requirements for the application with regard to the correct representation of the work processes for the various user groups are being worked out in a technical concept and designed in collaboration with the specialist department. The aim is to harmonize the system landscape and simplify maintainability of the applications. When maintaining this application, special attention is paid to the interface to the telephony application, which the local sales force can use to reach the specialists. The interface is being rebuilt due to a change of provider for the telephony. Communication between the applications takes place via a Redis server.
Subject description
The web application supports the documentation of sales processes. Digital specialists are available by phone to the sales force in the various agencies and advise them on the various product ranges. The application controls the follow-up time, the user is not available by phone and can efficiently document the previous sales call. This ensures that the content of the conversation can be used for sales purposes and that sales potential can be actively addressed. In addition to the sales call documentation, the application has a wide range of reports that enable the monitoring of calls made per area and availability.
Overview
- Industries insurance
- Specialist tasks front-end design, interfaces, Intranet, Reporting, Requirements Engineering, software development, test management
- DV tasks customised software further development
- System environment Client/Server, Internet/Intranet, multitier-architecture, technical data processing
- Procedure model customer standard
- Programming language TypeScript
- Databases MS SQL Server
- Development/ test tools .NET Core, Bootstrap, DbVisualizer, GitHub, JetBrains Rider, MS Visual Studio .NET, node.js, Zephyr
- Standard software Figma, JIRA
Project start01.05.2025
