Support for a web application for consulting in company pension schemes

Provide Microsoft Dynamics CRM certified resources to accept and resolve all support requests related to the Microsoft Dynamics CRM system. The activities include the administration of the Microsoft Dynamics CRM system to ensure availability according to the current service catalog. In particular, but not exclusively, the following are affected: setting up users, securing interface functionalities, securing application functionalities and determining and processing access and role authorisations for the respective applications, etc. At the customer's request, configuration changes in the Microsoft Dynamics CRM system (e.g. authorizations, rules, workflows) are also carried out, as is support in eliminating malfunctions and clarifying application problems.