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Database archiving for a complaints system
Project duration: 1 month
Brief description
Archiving the existing data concerning complaints processes. Data is made available from a (completed) complaints system in order to carry out research and individual evaluations.
Supplement
Research options are provided offline via a Microsoft Access application. Various statistics are created as Word and Excel files (similar to project ID 769 (Research and evaluations for a complaints system) – the data is only available offline here). All the data from the complaints system is made available offline (on DVD). The aim is to shut down the database server. The application from project 769 forms the basis for this.
Subject description
Making evaluations and statistics concerning complaints processes available offline. Creating a research option. Automating the creation of statistics.
Overview
- Industries pharmaceutical industry
- Specialist tasks complaint management, complaints processing, help desk, servicing
- DV tasks customised software further development
- System environment Client/Server
- Procedure model OOA/OOD
- Databases MS Access
- Operating systems Windows 2000
Project period01.07.2005 - 31.07.2005
Contact
PTA GmbH Head Office
Weberstraße 2-4
D-68165 Mannheim
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