Analysis & Optimization of Business Processes in Document Processing

The customer's day-to-day business includes a major part of administrative operations characterized by a high quantity of incoming documents which are routinely digitized upon receipt. The project goal is a survey of all business process involving a processing of digitized incoming mail. To that end Signavio is used to generate BPM models capturing the status quo as well as providing proposals for process optimization. Whereas some of the relevant processes are already on hand in BPM form, for others BPM modelling is conducted after corresponding business analyst activities. On costumer side the project is part of a larger digitization endeavour, for which the current work provides a milestone.