This IT project is part of our digitalization and optimization of our customers’ IT landscape. Through targeted measures, we promote technological progress, optimize cross-system processes and create a sustainable basis for future developments. Our IT reference projects serve as a basis for orientation. They support the reusability of tried and tested concepts as part of project implementation.
This is one of 4843 IT projects that we have successfully completed with our customers.How can we support you?
Clarify: support system
Project duration: 11 months
Brief description
Optimizing business processes in the data processing department by means of CRM software (Clarify). Further development of the help desk application. Mapping the change management process. Support for workplace organization.
Supplement
Data migration from Lotus Notes to Clarify. Connecting Clarify to the company's intranet. Sending e-mails from the application. Escalation management.
Subject description
Replacing an employee authorization system based on Lotus Notes, expanding the service center application, coordinating interfaces to the company's international branches. Managing the individual status in the software change process. Supporting data processing purchasing (hardware and software) through to installation and issuing authorizations.
IT project data
- Industries pharmaceutical industry
- Specialist tasks authorization management, Change Management, help desk, service invoicing, servicing
- DP tasks standard software support
- System environments Internet/Intranet, standard software: CRM systems
- Programming languages ClearBasic, HTML, Java, Java Script
- Databases DB2, MS Access, MS SQL Server
- Operating systems Windows NT
- Standard software and BI Clarify, HP OpenView Service Desk
- Middleware and frameworks JSP (Java Server Pages)
Project period06.08.2001 - 01.07.2002
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