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Clarify: supporting a complaints management system
Project duration: 11 months
Brief description
Support in answering and channeling inquiries from around the world received via telephone and e-mail by a global Clarify CRM system. Developing database queries and creating a manual.
Supplement
Most inquiries are sent and answered by e-mail. Due to the system's global dimension, e-mail correspondence is primarily in English.
Overview
- Branchen pharmaceutical industry
- Fachaufgaben complaint management, complaints processing, Customer Relationship Management (CRM)
- DV-Aufgaben standard software support
- Systemumgebungen standard software: CRM systems
- Datenbanken MS SQL Server
- Betriebssysteme Windows NT
- Standardsoftware und BI Clarify
Project period16.01.2003 - 31.12.2003
Contact
PTA GmbH Head Office
Weberstraße 2-4
D-68165 Mannheim
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