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Clarify: supporting a complaints management system

Project duration: 11 months

Brief description

Support in answering and channeling inquiries from around the world received via telephone and e-mail by a global Clarify CRM system. Developing database queries and creating a manual.


Most inquiries are sent and answered by e-mail. Due to the system's global dimension, e-mail correspondence is primarily in English.


Project period16.01.2003 - 31.12.2003

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Ole Knudsen

Key Account Manager

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