This IT project is part of our digitalization and optimization of our customers’ IT landscape. Through targeted measures, we promote technological progress, optimize cross-system processes and create a sustainable basis for future developments. Our IT reference projects serve as a basis for orientation. They support the reusability of tried and tested concepts as part of project implementation.
This is one of 4905 IT projects that we have successfully completed with our customers.How can we support you?
CRM implementation: Detailed entry of business processes in Sales
Project duration: 5 months
Brief description
To support an ongoing CRM project (individual software), the business processes and required data and information along the customer acquisition process are recorded in detail at multi-day interdisciplinary workshops. The entries are made in templates that are transferred to the CRM project team for implementation of the system.
Supplement
Expansion of the existing modeling of business processes, facilitation of workshops, documentation and reconciliation of results.
Subject description
Detailed knowledge of business processes and involved interfaces.
IT project data
- Industries energy
- Specialist tasks BPM: process design, process management
- DP tasks organisational consulting
- System environments organizational consulting
- Procedure model customer standard
Project period01.07.2014 - 30.11.2014
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