CRM service management with MS Dynamics

The project involves all of the customer's business processes in the service area, and aims at a harmonized, global IT solution for the service organization. Apart from setting up regional instances (EMEA, APAC, NALA, JAPAN), cross-regional work should also be possible. The call center, in-house support, and field service departments will be supported by 2 optimized client solutions: WPF client (individual development) for call center with CTI, and Outlook Offline Client (MS CRM customization) for the field service.