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CRM service management with MS Dynamics

Project duration: 1 year, 4 months

Brief description

Development of a global service management solution for call center, in-house support, and field service on the basis of MS Dynamics CRM.

Supplement

The project involves all of the customer’s business processes in the service area, and aims at a harmonized, global IT solution for the service organization. Apart from setting up regional instances (EMEA, APAC, NALA, JAPAN), cross-regional work should also be possible. The call center, in-house support, and field service departments will be supported by 2 optimized client solutions: WPF client (individual development) for call center with CTI, and Outlook Offline Client (MS CRM customization) for the field service.

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Ole Knudsen

Key Account Manager

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