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Customer survey

Project duration: 3 months

Brief description

Development of a new application for mapping a questionnaire about customer satisfaction.


Both the front and back ends are developed on the basis of Microsoft Access 97. The program guides users through the various questions/ topics of the questionnaire in a dialog.

Subject description

The tool is used to replace the current, written questionnaire. The agents asking the survey questions on the telephone can enter the answers directly during the telephone conversation.


Project period01.11.2002 - 31.01.2003

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