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Customer survey
Project duration: 3 months
Brief description
Development of a new application for mapping a questionnaire about customer satisfaction.
Supplement
Both the front and back ends are developed on the basis of Microsoft Access 97. The program guides users through the various questions/ topics of the questionnaire in a dialog.
Subject description
The tool is used to replace the current, written questionnaire. The agents asking the survey questions on the telephone can enter the answers directly during the telephone conversation.
Overview
- Branchen pharmaceutical industry
- Fachaufgaben customer management, quality management
- DV-Aufgaben customised software new development
- Systemumgebungen Client/Server
- Datenbanken MS Access
- Betriebssysteme Windows NT
Project period01.11.2002 - 31.01.2003
Contact
PTA GmbH Head Office
Weberstraße 2-4
D-68165 Mannheim
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