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Digital, interactive video advisory assistant for customer services and wallbox marketing

Project duration: 7 months

Brief description

In the area of customer service – especially when moving, the tariff selection and the maintenance of master data – as well as in the area of marketing wallboxes, the client's end customer should be better supported on the process side. This is done with the help of the digital interactive video consulting assistant. The customer can conveniently access the client's homepage and the consulting assistant integrated into it from anywhere and is navigated through the relocation process completely intuitively. Once he has completed this process, he is offered additional e-mobility products. If the customer likes, he can also receive completely intuitive advice on the individual topics here. The interactive video consultation and the direct approach give the customer the feeling of a personal consultation. The digital video consulting assistant is a web application that is provided as a Software as a Service (SaaS) application on Microsoft Azure.


The consulting assistant NEXOVI is implemented as an Angular application with .Net Core backend and allows the creation of customizable consulting workflows. In the project, PTA takes over the management and consulting around the consulting assistant, supports the client in the conception of a script, is responsible for the implementation of the requirements as well as the connection to the customer-side web services for the exchange of the necessary data.

Subject description

The interactive digital video consulting assistant is designed to enable the service provider or supplier to identify and advise its customers in a personalized manner at any point in time. The assistant is also equipped with useful service functions that, for example, simplify the reading of meter readings and the uploading of images. Forwarding and routing to all channels – from the hotline to the chatbot – is also possible interactively, for example for inquiries and scheduling appointments.


Project periodProjektzeitraum28.01.2021 - 31.08.2021

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