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Digital Interactive Video Consultation Assistant Animal Health Insurance (Horse)

Project duration: 9 months

Brief description

In the field of equine animal health insurance, there is an increased need for advice, which can be met with the help of the Digital Interactive Video Advice Assistant. The end user can be advised comfortably from everywhere by the, on the homepage of the customer merged, consulting assistant to attitude tips, horse illnesses and tariff-referred achievements. The interactive video advice and direct approach gives the end user the feeling of a personal consultation. The digital video advice assistant is a web application and is provided as a Software as a Service (SaaS) application on Microsoft Azure.


The consulting assistant NEXOVI is implemented as an Angular application with .Net Core Backend and allows the creation of customizable consulting workflows. In the project, PTA takes over the project management and consulting around the consulting assistant. Furthermore, it supports the conception of a script and is responsible for the implementation of the requirements as well as the connection to the customer's tracking library for the collection of statistical data to measure the success of the project.

Subject description

The interactive digital video consulting assistant is designed to help you identify and advise your customers in a personalized way at any point in time. It is also equipped with useful service functions that, for example, simplify the reading of meter readings and the uploading of images. Forwarding and routing to all channels – from the hotline to the chatbot – is also possible interactively, for example for inquiries and scheduling appointments.


Project periodProjektzeitraum30.06.2020 - 19.03.2021

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