Digital interactive video consulting assistant for the customer service center

In the Customer Service Center area, the client's customers are to be better supported in the area of online banking. The customer should be guided quickly and easily to their request by the assistant. The aim was to reduce the customer's inhibitions and provide security. In addition to German, the most important languages that are relevant for the customer groups there are also implemented. At the end of the process, customers are redirected to the correct website or the relevant hotline number, for example. The advice assistant also supports seven languages. The digital video advice assistant is a web application and is provided as a Software as a Service (SaaS) application on Microsoft Azure.