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HelpDesk for central customer support
Project duration: 3 months
Brief description
Implementation of the standard software Clarify for central customer support (support management, forwarding of queries to persons responsible, escalation when deadlines are not met).
Overview
- Branchen information technology
- Fachaufgaben Customer Relationship Management (CRM), help desk
- DV-Aufgaben standard software launch
- Systemumgebungen standard software: CRM systems
- Datenbanken Oracle Database
- Betriebssysteme Windows NT
- Standardsoftware und BI Clarify
Project period01.04.2001 - 30.06.2001
Contact
PTA GmbH Head Office
Weberstraße 2-4
D-68165 Mannheim
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