Integration of a database in Clarify

Based on the information provided, a button is activated in the Case screen or deactivated and provided a specific color code. The color code provides a short indication of the information the user can expect when they call the customer database. The customer advisor can use this button to call the Web application. If contracts are available but the customer has not granted authorization to view their contract data, the customer advisor can get temporary approval to view data from the customer and, provided the customer grants it, can call up the customer database. Every step is flagged in the process in the Clarify activity log.