Introduction of a service management tool as per ITIL

In the context of the customer's overall project, the test documentation database currently being used is to be phased out and replaced by an ITIL-compliant standard software from TOPdesk. The higher aim of the introduction of the service management tool is to create transparency. The first project goal is to carry out comprehensive product research. This is followed by evaluating and assessing individual tools. A range of products are to be grouped together and the head of IT shall select and then introduce a software package. The introduction primarily comprises customizing the application and training the IT employees.