This IT project is part of our digitalization and optimization of our customers’ IT landscape. Through targeted measures, we promote technological progress, optimize cross-system processes and create a sustainable basis for future developments. Our IT reference projects serve as a basis for orientation. They support the reusability of tried and tested concepts as part of project implementation.
This is one of 4813 IT projects that we have successfully completed with our customers.How can we support you?
Managing customer inquiries
Project duration: 8 months
Brief description
Introduction of the "Clarify eFrontOffice" standard software for better customer inquiry management (managing interested parties, opening accounts, complaints).
Supplement
The direct bank hopes that using Clarify will improve processing of orders and complaints from customers.
Subject description
In the implementation, a distinction is drawn between prospects and customers. Orders for prospects include sending special information, for example. Customer orders involve opening accounts or ordering shares, for example. Complaints from customers are also processed with Clarify. An example of a complaint would be an incorrectly posted order. Furthermore, customers can use the Internet for online banking or online stock broking.
IT project data
- Industries banking
- Specialist tasks customer management, order processing, sales promotion
- DP tasks standard software launch
- System environments standard software: CRM systems
- Databases Oracle Database
- Operating systems Windows NT
- Standard software and BI Clarify
- System software PVCS Version Manager (VM), Visual Source Safe
Project period29.05.2000 - 31.01.2001
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