This IT project is part of our digitalization and optimization of our customers’ IT landscape. Through targeted measures, we promote technological progress, optimize cross-system processes and create a sustainable basis for future developments. Our IT reference projects serve as a basis for orientation. They support the reusability of tried and tested concepts as part of project implementation.
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Online-Shop: Cancellation processes
Project duration: 5 months
Brief description
For customer orders that cannot be delivered due to insufficient stock, for example, credit memo requests from the online shop should be sent to SAP Retail using IDocs. These credit memo requests are invoiced so that a reversal of any payments already made by PayPal, credit card, etc. can be carried out.
Supplement
The following tasks are carried out in the project: Organizational consulting, business blueprint, implementation, customizing including design and setup of the Idoc interfaces, functional and integration test, documentation.
Subject description
The logistics processing of customer orders is carried out in SAP Retail and the stores' retailing system. The interfaces between the online shop, SAP Retail and merchandise management systems are defined and adapted accordingly.
IT project data
- Industries trade
- Specialist tasks B2C, E-Commerce, invoicing, order processing, settlement procedure
- DP tasks standard software expansion
- System environments e-Business, standard software: ERP systems
- Procedure model ASAP (SAP)
- Standard software and BI SAP Hybris, SAP Retail
Project period24.07.2017 - 21.12.2017
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