This IT project is part of our digitalization and optimization of our customers’ IT landscape. Through targeted measures, we promote technological progress, optimize cross-system processes and create a sustainable basis for future developments. Our IT reference projects serve as a basis for orientation. They support the reusability of tried and tested concepts as part of project implementation.
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openKONSEQUENZ maintenance dispatcher
Brief description
Conception and implementation of the processual and technical preconditions for the operation of a 3rd level support.
Supplement
The customer develops software modules for energy network operators. These software modules are published under an open source licence. For these modules, the customer plans to offer 3rd level support for its customers, which is to be organised and coordinated by a maintenance dispatcher. The necessary procedural and technical prerequisites for this will be designed and set up by the PTA.
Subject description
The maintenance dispatcher will receive support requests from customers with the help of the prerequisites to be created here. The maintenance dispatcher will assess these support requests and ensure that they are processed by a service provider commissioned for this purpose in compliance with agreed SLAs.
IT project data
- Industries energy
- Specialist tasks BPM: process design, BPM: process realization
- DP tasks customised software support
- Procedure model agile software development
- Standard software and BI JIRA
Project start17.05.2021
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