This IT project is part of our digitalization and optimization of our customers’ IT landscape. Through targeted measures, we promote technological progress, optimize cross-system processes and create a sustainable basis for future developments. Our IT reference projects serve as a basis for orientation. They support the reusability of tried and tested concepts as part of project implementation.
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Refactoring
Project duration: 11 months
Brief description
Refactoring of a help desk application, which supports the call center with requests for advice and emergency aid. The existing application is further developed with a view to improving performance, stability, usability, and maintainability. New requirements are implemented at the same time.
Supplement
To increase maintainability, the system developed with Visual C++ will be refactored with the aid of various metrics specified by an expert. Moreover, existing dialogs and algorithms will be changed.
Subject description
The call center offers its services to various insurance companies and service providers. Incoming domestic and international calls are taken by the processors. The application being refactored is to query personal data and contract data and to mediate services (e.g. naming specialist clinics or specialist doctors, organization of patient return transport, telephone consultation with specialist doctors). A faster and more reliable operation of the application is urgently necessary for this.
IT project data
- Industries services
- Specialist tasks application processing, bookkeeping, Controlling, help desk, QS: Software quality, quality assurance
- DP tasks customised software further development
- System environments Client/Server
- Programming languages MS Visual C++
- Databases Oracle Database
- Development and test tool MFC, MS Developer Studio Visual C-Plus-Plus, Oracle SQL*Net, Oracle SQL*Plus
- Operating systems Windows NT
- System software PVCS Version Manager (VM)
- Middleware and frameworks COM
Project period01.07.2002 - 15.06.2003
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