SAP ERP support: authorization concepts

Support for an SAP ERP system for the areas of sales/machinery sales, materials management and customer service for the entire global SAP sales and distribution system. Support for service interfaces – i.e. tools for transferring data to technicians – and for planning the service deployments. Creation and maintenance of transactions. Creation and implementation of global authorization and user concepts. Creating and maintaining the necessary new authorization roles. System monitoring (update function, establishing a tRfC connection, lock entries, processes, jobs) and escalation coordination in the event of system problems. Support for follow-up work on system copies. Design and implementation of auditing activities. Support and organization for structuring an IT help desk with suitable support tools, administration, documentation management and reporting (KPIs). Coaching IT employees about authorization and user management. Auditing activities such as "replacing" the transactions SE16 and SA38.