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SAP ERP support: authorization concepts

Project duration: 4 years, 2 months

Brief description

Supporting and organizing the expansion of support into a global 2nd level support for Asia, Central and North America, and Europe. Support for an SAP ERP system for the areas of sales, materials management and customer service for the global SAP system. Administration, error analysis and maintenance of authorizations.

Supplement

Support for an SAP ERP system for the areas of sales/machinery sales, materials management and customer service for the entire global SAP sales and distribution system. Support for service interfaces – i.e. tools for transferring data to technicians – and for planning the service deployments. Creation and maintenance of transactions. Creation and implementation of global authorization and user concepts. Creating and maintaining the necessary new authorization roles. System monitoring (update function, establishing a tRfC connection, lock entries, processes, jobs) and escalation coordination in the event of system problems. Support for follow-up work on system copies. Design and implementation of auditing activities. Support and organization for structuring an IT help desk with suitable support tools, administration, documentation management and reporting (KPIs). Coaching IT employees about authorization and user management. Auditing activities such as “replacing” the transactions SE16 and SA38.

Subject description

In addition to order processing and materials management, particular support is provided for processing service orders with the relevant areas. Furthermore, relevant interfaces/tools are supported in the area of service. Authorizations are managed and maintained, and revised, in the case of system copies. Help is provided for setting up 2nd level support and IT employees in the service area are coached in processes and support organization and in authorization issues. Audits carried out by internal and external auditors in the system are checked, solutions are designed and implemented. User training courses are carried out.

Overview

Project period01.04.2007 - 31.05.2011

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Ole Knudsen

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