This IT project is part of our digitalization and optimization of our customers’ IT landscape. Through targeted measures, we promote technological progress, optimize cross-system processes and create a sustainable basis for future developments. Our IT reference projects serve as a basis for orientation. They support the reusability of tried and tested concepts as part of project implementation.
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SAP R/3 support in the CS area
Project duration: 3 years, 4 months
Brief description
Support for an SAP R/3 system for the areas of sales, materials management and customer service. Administration and maintenance of authorizations. Job scheduling and system monitoring.
Supplement
Support for a SAP R/3 system for the areas of sales, materials management and customer service for the sales companies in D, CH, F and A. Design and organization of a central authorization process. System monitoring (update function, establishing a tRfC connection, lock entries, processes, jobs) and escalation coordination in the event of system problems. Maintaining the necessary authorization roles. Support for follow-up work on system copies. Creation and maintenance of transactions. Support and organization for structuring an IT help desk with suitable support tools, administration, documentation management and reporting (KPIs). Involvement in project for merging three active production systems into one centralized production system.
Subject description
In addition to order processing and materials management, particular support is provided for processing service orders with the relevant areas. Authorizations are managed and maintained, and revised, in the case of system copies. Help is provided for setting up 2nd level support and IT employees in the service area are coached in processes and support organization and in authorization issues. User training courses are carried out.
IT project data
- Industries mechanical and plant engineering
- Specialist tasks authorization management, materials management, sales, servicing
- DP tasks standard software support
- System environments standard software: ERP systems
- Procedure model ASAP (SAP)
- Standard software and BI SAP R/3, SAP R/3 CS, SAP R/3 MM, SAP R/3 SD
Project period01.12.2003 - 31.03.2007
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