Service Task Management with Jira

The wide-ranging CSV activities for validated systems used by the client are transferred to a service team, supplied by PTA. First, current and further tasks are collected and entered in the JIRA backlog. Tasks are assigned to various projects (release-related) and systems (6-8) which were validated on a GxP basis within the framework of the FDA and the Medical Devices Act. For each new active sprint, tasks are transferred from JIRA-Backlog into the sprint, so that they became visible on the Scrum board. Multiple tasks can be assigned to each member of the Validation Unit. Theses tasks, which are always documented in the same form, shows who are stakeholders, affected project and system as well as what is specifically required. Users can access corresponding instructions (SOPs, work instructions) and the cost center to debit.