This is one of 4552 IT projects that we have successfully completed with our customers.

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Support services for the Microsoft Dynamics CRM and SharePoint applications

Project duration: 8 years, 9 months

Brief description

Support services are provided in the context of operating the Microsoft Dynamics CRM and Microsoft SharePoint that were developed and configured for the customer, each in their current release version (application as a service). To do so, PTA provides a service organization based on ITIL V3.

Supplement

In addition to administration of the Microsoft Dynamics CRM and Microsoft SharePoint applications in order to ensure availability, further services are needed, such as setting up users, ensuring the interface functions, ensuring the application functions, and determining and processing access and role authorizations for the relevant applications. The framework conditions for support and reaction times and other services are regulated in a support agreement.

Subject description

CRM

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Dr. Andreas Schneider

Sector Manager Energy

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