This IT project is part of our digitalization and optimization of our customers’ IT landscape. Through targeted measures, we promote technological progress, optimize cross-system processes and create a sustainable basis for future developments. Our IT reference projects serve as a basis for orientation. They support the reusability of tried and tested concepts as part of project implementation.
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Takeover of the application support
Project duration: 4 years, 3 months
Brief description
PTA employees will provide support for three of the customer's cloud-based applications. Future support will be provided on the customer's systems and will be organized and carried out in accordance with ITIL best practices. The handover will take place in several coordination meetings, during which the application, its functionality, and its architecture will be presented. Other topics include the provision of the necessary infrastructure for support work and the procedure for handling incidents that occur in ServiceNow. The information received is documented by PTA in the customer's Confluence area and thus serves as the basis for providing application support.
Supplement
All applications are individual cloud-based solutions. The development is essentially based on Java and Maven. Openshift and Jenkins are used as runtime environment and deployment tool. For early detection of problems in the applications, technical metrics of the runtime environment are collected via Prometheus and transmitted to Grafana for visualization. If threshold values are exceeded, an alert engine automatically notifies the support team by mail and a ticket is automatically created in ServiceNow.
Subject description
The applications adopted support various specialist areas. In addition to applications for the customer's employees, these include in particular a component that is used to perform user authentication centrally for several applications.
IT project data
- Industries insurance
- Specialist tasks Administration, documentation, Incident Management, Support
- DP tasks customised software support
- Procedure model customer standard
- Databases Oracle Database
- Development and test tool DbVisualizer, GitHub, IntelliJ IDEA, Jenkins, Oracle SQL Developer
- Middleware and frameworks Amazon Web Services (AWS), Kibana, OpenShift
Project period01.10.2021 - 31.12.2025
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