Takeover of the application support

PTA takes over three cloud-based applications of the customer into the support by employees of PTA. The future support will take place on the customer's systems. The handover will take place in several coordination meetings, in which the functionality and architecture of the applications will be presented. Further topics are the provision of the necessary infrastructure for the support work and the procedure for processing incidents that occur in ServiceNow. The information received is documented by PTA in the customer's Confluence area and thus serves as a basis for the provision of application support.