This IT project is part of our digitalization and optimization of our customers’ IT landscape. Through targeted measures, we promote technological progress, optimize cross-system processes and create a sustainable basis for future developments. Our IT reference projects serve as a basis for orientation. They support the reusability of tried and tested concepts as part of project implementation.
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Annual Clarify Second Level Support
Brief description
The project team cares for the 2nd-level-support for 23 Clarify-CRM-systems in Western Europe and South Africa. The tasks include data imports, error management for interfaces, incident management, upgrades and support for projects. Since 01.01.2014 also support of MS CRM and MS BizTalk.
Supplement
The following modules of the Clarify eFrontOffice are used: ClearSupport, ClearHelpdesk, ClearLogistics, ClearCallCenter, ClearSales, Policies and Customers and Product Manager. The Clarify systems are implemented with interfaces to a data warehouse, SAP-systems, a global Clarify-system for complaint management, a reference systems for global enterprise data, a central customer management system, external Call-Center-services, CTI-applications, MS Word and MS Outlook.
Subject description
The Clarify applications cover help desks for diagnostic equipment and laboratory systems. This is the basis for service management and accounting.
IT project data
- Industries pharmaceutical industry
- Specialist tasks help desk, laboratory systems, service invoicing, servicing
- DP tasks standard software support
- System environments Client/Server, standard software: CRM systems
- Procedure model customer standard
- Programming languages ClearBasic
- Databases MS SQL Server
- Operating systems Windows 2003, Windows 7, Windows XP
- Standard software and BI Clarify, HP OpenView Service Desk, HP Service Manager, Microsoft Dynamics CRM
- System software MS Visual SourceSafe, Redwood Cronacle
- Middleware and frameworks MS BizTalk Server
Project start01.05.2000
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