This IT project is part of our digitalization and optimization of our customers’ IT landscape. Through targeted measures, we promote technological progress, optimize cross-system processes and create a sustainable basis for future developments. Our IT reference projects serve as a basis for orientation. They support the reusability of tried and tested concepts as part of project implementation.
This is one of 4822 IT projects that we have successfully completed with our customers.How can we support you?
Further development and implementation support for a CRM standard solution
Project duration: 5 months
Brief description
An existing standard CRM solution is enhanced with convenient features such as a generic data interface and automated status handling of deceased contacts, and rolled out to the productive environment. The overall solution covers the fields of service, sales and marketing. It can use both locally-installed, web-based, and mobile clients. Adjustments are also made in the analytical area of business intelligence / data warehouse components.
Subject description
Recently-implemented mechanisms ensure that deceased customers are no longer included in advertising activities. Business operations that meet certain criteria and have not been processed for long enough are now closed automatically.
IT project data
- Industries pharmaceutical industry
- Specialist tasks Customer Relationship Management (CRM), Marketing, sales, servicing
- DP tasks standard software development
- System environments Business Intelligence, Client/Server, Internet/Intranet, Mobile Computing, standard software: CRM systems
- Procedure model customer standard
- Programming languages C-Sharp, XAML
- Databases MS SQL Server
- Development and test tool MS Team Foundation Server TFS, MS Visual Studio
- Standard software and BI Microsoft Dynamics CRM
- Middleware and frameworks IIS (Internet Information Server), WPF
Project period01.04.2013 - 30.08.2013
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