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Prototype call center application
Project duration: 5 months
Brief description
Development of a prototype for a call center application based on the Microsoft Dynamics CRM standard software.
Supplement
During the project, a call center application is created using .NET Framework 3.5 and Silverlight Framework 2.0. A WebService interface is used to exchange data between Microsoft Dynamics CRM 4.0 and the application server itself. This, in turn, provides a service that can be accessed by the Silverlight applications running on the clients in the browser.
Subject description
The application is used to record customer inquiries and complaints, as well as to process telemarketing promotions. Different communication channels (telephone, e-mail, letters and chat) are supported. To provide call center agents with the best possible support, customer data from the operative and analytical CRM system is displayed in a quick-access format.
Overview
- Branchen pharmaceutical industry
- Fachaufgaben Call Center Management, Customer Relationship Management (CRM), Marketing
- DV-Aufgaben customised software new development
- Systemumgebungen standard software: CRM systems
- Vorgehensmodell iterative procedure
- Datenbanken MS SQL Server
- Entwicklungs- und Testtool Microsoft Expression, MS Visual Studio,
- Betriebssysteme Windows 2003, Windows XP
- Standardsoftware und BI Microsoft Dynamics CRM
Project periodProjektzeitraum01.09.2008 - 31.01.2009
Contact
PTA GmbH Head Office
Weberstraße 2-4
D-68165 Mannheim
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