Support and further development MS CRM 2011

First of all, new requirements are recorded in general terms and prioritized with regard to the customer. In workshops, the requirements are discussed jointly with the customer and corresponding solution proposals are created in the form of prototypes and concepts. If the tasks can be solved using the CRM customizing, this option is taken by preference. However, when it comes to processes spanning several data objects or complex processes, programming is generally required. This uses a program framework established since 2011 which is based on MS C#/Silverlight using the MVVM architecture. In this procedure, individual program modules are created, each of which represent a delimited process, and leads the user through the individual process steps. The business logic is reflected in the process modules – data storage is exclusively in the CRM system. By using separated program modules, it is possible to implement new requirements quickly and effectively without significantly influencing production operations.